Moon ValleY (Commandenow.com) Privacy Policy

(Effective as of SEP 1st, 2023)

Table of Contents

A. COLLECTION OF INFORMATION

·       Information That You Provide to Us

·       Information That We Collect Automatically

B.USE OF PERSONAL DATA

C.DISCLOSURE OR SHARING OF PERSONAL DATA

D. RIGHTS REGARDING PERSONAL DATA

E. COOKIES

We at "Moon ValleY" (Powerd by NOVATEK GROUP LTD) recognize the importance of privacy and confidentiality of personal information.

This Privacy Policy sets out the ways in which we collect, use and disclose information in connection with the operation of the Platform, including personal information about you, Platform users, visitors and representatives. This Privacy Policy also applies to the use of the Platform via your mobile device.

A. COLLECTION OF INFORMATION

The personal information that we collect broadly falls into the following categories:

Information That You Provide to Us :

If you are a Buyer, we will ask you to provide:

·       contact information including: name; address; phone number; email address;

·       purchase and payment information including: credit card or similar payment information that you intend to purchase with; billing and delivery address;

·       Information about your purchases including: the goods purchased and how many;

·       Information about and to support complaints made in connection with the Platform or goods and/or services purchased via the Platform;

·       ID (such as a passport or id card) for identification verification in certain circumstances, when you apply for after-sales services.

If you are a Seller we will ask you to provide:

·       information about the Seller’s business (if applicable) including corporate registration, business licenses (if applicable), tax or similar information;

·       Details about the goods and products that the Seller intends to sell via the Platform;

·       Purchase and payment information including bank account or other payment information that the Seller intends to be paid by.

·       If you attend one of our industry events or other functions, contact details such as your name, address, phone number, fax number and email address.

·       If you are a certified blogger / influencer for Moon ValleY (Commandenow.com), we may also ask you to provide us with your contact information and social media accounts / blog information.

Information That We Collect Automatically:

If you are a Buyer or Seller or prospective Buyer or Seller we will automatically collect:

· A copy of any correspondence with us, including any verification information we ask for, if you contact us for any reason (such as our customer service department chat service, telephone or email).

· Details of transactions and communications over the Platform, including the types and specifications of the goods sold and purchased, pricing and delivery information, any dispute records, communications between Buyers and Sellers over the Platform and any information disclosed in any discussion forum.

If you are successfully certified by Moon ValleY (Commandenow.com) as an "Moon ValleY" blogger or an influencer, we may also collect your social media account handles and posts/comments made in relation to the Platform.

We may collect information about the people or accounts with whom you share content or interact and contact information if you choose to upload or import it from a device (such as an address book).

Information That We Receive from Third Parties:

If you are a Buyer or Seller, we may receive personal information about you from:

· Social media platforms if you choose to register for a Platform account via a social media account. Exactly what information we receive will depend on your privacy settings with the applicable platform, but would typically include basic public profile information such as:

· Your social media username, nickname or username

· Your social media profile picture

· Addressee 

B. USE OF PERSONAL DATA

We collect and use your personal information for the following purposes:

· Verifying Platform account registrations, including conducting fraud, security, “Know Your Customer” and anti-money laundering checks in order to approve your Seller account;

· Verifying your eligibility as a Platform blogger or influencer;

· Setting up / administering Buyer and Seller accounts, including providing log-in IDs and setting up payment / transaction accounts;

· providing customer service support, such as responding to your queries, feedback and managing claims and/or disputes;

· providing/supporting general Platform services, facilitating communication between Buyers and Sellers, processing transactions and payments, assessing advance withdrawal requests from Sellers and providing logistics and delivery services, supporting Sellers with logistics and delivery;

· Supporting Buyer and/or Seller clearance declarations / applications where made via the Platform;

· Providing relevant membership benefits, including birthday rewards, membership offers and coupons, anniversary awards, exclusive member prices;

· verifying your identity and purchases in connection with product warranty or other after-sales claims;

· Conducting research and analytics to ensure the security of our Platform, to improve the content and layout of the Platform, and to improve our Platform, product offerings and services;

C. DISCLOSURE OR SHARING OF PERSONAL INFORMATION

We disclose/share personal information with the following categories of recipients:

·    Other Platform Buyers and/or Sellers where necessary to support purchases and communications made between you. If you are a Buyer, Sellers that you purchase from will also control personal information about you relevant to or connected with your Platform purchases and communications with them. Please refer to Seller Privacy Policies for information about how they will process your information.

·     Payment service providers that provide payment processing services. The activities of payment service providers may be governed by their own privacy policies, not this Privacy Policy;

D. COOKIES

This section explains how we use cookies and similar technologies (we refer to them collectively as “cookies”) to recognize you when you visit our Platform. It explains what these technologies are and why we use them, as well as your rights to control them.

What are cookies?

A cookie is a string of information that is sent to your browser and stored on your computer’s or mobile device’s hard drive. If you do not de-activate or erase the cookie, each time you use the same browser or device to access the Platform, our web servers will be notified of your visit to the Platform and, in turn, we may have knowledge of your visit and the pattern of your usage.

Cookies are also categorized as “session Cookies” (which are erased once you close the browser or shut down the device) and “persistent Cookies” (which remain even after closing the browser or shutting down the device/application and which are activated each time you visit the Platform). Session cookies use encrypted data to authenticate you. Persistent Cookies do not store account numbers or passwords. We use both session cookies and persistent cookies.

Why do we use Cookies?

We use first- and third-party Cookies for several reasons.

Some Cookies are required for technical and/or security reasons in order for our Platform to operate, and we refer to these as “essential” or “strictly necessary” Cookies. First party Cookies are mainly served to enable basic functionality on our Platform; including web analytics Cookies that help us understand how users use our web pages and how we can improve their use. For example, we use essential or strictly necessary Cookies to enable us to remember goods added to your shopping basket and to recognize you when you sign into your account.

We also use social media Cookies. You may register for Platform membership and “share” Platform content through social media such as Facebook and Twitter. Sometimes we embed videos from websites like YouTube. These websites have their own privacy policies which govern their use of information, which you can find on the respective websites.

We also use Cookies to enable us to track and target the interests of Platform visitors to enhance the experience on our Platform by researching visiting patterns and conducting interest-based advertising; assisting our partners in tracking user visits to the Platforms; and to track progress and participation in promotions and the success our email marketing campaigns.

O.HOW TO CONTACT US

For data subject rights, please submit here.

 contact24hr@commandenow.com.

© Moon ValleY (NOVATEK Group LTD ) 2023.